Big Bloomers takes great pride in our work and share your disappointment if you are not happy with your purchase. We therefore ask that, if not completely satisfied, you inform us within 48 hours of receiving your purchase so that we may rectify your concern. Big Bloomers has a "no refund" policy.
Delivery in Nairn is free (orders over £15.00), with a nominal charge for delivery outwith the town. As a result, if the recipient is not at home, we may leave the delivery in a safe place or ask that they contact us directly to arrange re-delivery or collection from the shop. We are unable to contact the person sending the flowers to let them know of any delay in delivering.